Expert supportfor social mediaaccount issues.
Disabled accounts, unexpected restrictions, features not working the way they should — I help you understand what happened and work through the right steps to get things back on track. Clear, practical, no runaround.
Experience across the platforms that matter.
Years of hands-on work with account issues across every major social platform — including direct experience collaborating with employees at Meta, Google, and other platform support teams. Trusted by public figures, creators, and businesses handling sensitive account situations.
Straightforward help. Real answers.
Every case is different. These are the situations I work with most — if yours isn't listed, reach out anyway.
Account Access Issues
If your account has been disabled or suspended, I help you understand the situation and work towards resolving it through the right channels.
Platform Errors & Restrictions
From unexpected limits to features not working properly — I help figure out what's going wrong and how to fix it.
Feature & Content Problems
If something suddenly disappears or stops working on your account, I'll look into it and help restore normal functionality.
General Guidance
If you're unsure what's happening with your account or what to do next, I can guide you step by step.
A structured, verification-first process.
Every case follows the same disciplined workflow. Nothing skipped, no shortcuts — because that's how legitimate recoveries actually happen.
Identity verification
Before anything moves forward, I verify that the account details you provide — display name, registered email, phone number, date of birth — match your real identity and a valid government ID. This protects both sides and is non-negotiable.
Case assessment
Once identity is confirmed, I review the platform's action against the account: reason for disable/restriction, prior history, and applicable policy. You get an honest read on whether the case is realistically resolvable.
Approach & timeline
You receive a clear plan — the exact route (appeal, escalation, or platform-rep channel), an estimated timeline, expected cost, and any actions required from your side before we proceed.
Execution & follow-through
Coordinated handling until the account is fully restored. You get status updates at every meaningful checkpoint — no vague waiting, no ghosting.
A different, more involved process.
Business Manager, verified (blue-tick), advertising, and creator accounts follow a separate workflow with additional verification (business documents, tax records, prior admin access, and linked-page ownership). Timelines, costs, and required documentation differ significantly — please mention it's a business or verified account in your first message so I can send the correct intake checklist.
Professional, responsive, and straightforward.
Clear communication
You always know what's happening and why. Plain language, honest updates.
Quick responses
I usually reply within a few hours.
Straightforward process
No hoops. No filler.
Focus on real solutions
The goal is simple — resolve your issue properly and get your account working again.
Years of hands-on experience across major platforms
I'm Craniel.
I've spent years handling account issues across every major social platform — working directly with support staff and employees at Meta, Google, and other platforms to resolve cases the right way.
My clients include public figures, established creators, and businesses who need discreet, professional handling of sensitive account situations — from access recovery to platform-level disputes.
Every case is honest, private, and handled personally until it's resolved.
Two dedicated channels.
Choose the channel that fits your situation. Both are handled personally — please note responses may take a little longer during periods of high volume.
Need your account resolved?
Disabled, suspended, restricted, or something else affecting your account. Message me with the details and I'll take it from there.
Representative from Meta, Google or another platform?
A dedicated channel for verified platform employees and support representatives. Priority handling and faster turnaround for legitimate collaboration.
Payouts start from $1,000+ per case, scaled to complexity and priority.
Due to a high volume of requests, replies may take longer than usual. Every message is read and answered personally.
Only if you cannot reach me on Telegram.
WhatsApp is a backup channel for cases where you've waited and still haven't received a reply on Telegram. Please give Telegram time first — that's where cases are handled.
Do not spam. Repeated or duplicate messages will result in an immediate block without warning.
Share your files securely.
Upload directly from this page. Files are stored privately and only reviewed by me. All uploads are encrypted in transit.
Clients — share account screenshots
Upload screenshots of your disabled account, error message, or restriction notice. The more context, the faster we can move.
Employees — verify your identity
Upload a photo of your Meta / Google / platform ID card to unlock priority handling and compensation.
Fully optional — sharing your ID is not required. Please blur or cover any sensitive personal details before uploading. Only shown to Craniel.